Policies

Paws Out provides structured, off-leash trail adventures designed to support balanced, confident, and well-exercised dogs.

 

To ensure a consistent and high-quality experience for every dog and family, the following policies outline how our services operate.

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Our Approach

 

Paws Out offers small-group, off-leash pack hikes with a focus on structure, safety, and thoughtful group dynamics.

 

Services are intentionally limited to maintain a calm, balanced environment and ensure each dog receives proper attention.

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Membership & Billing
 

• Services are offered through a monthly membership based on a reserved weekly schedule

• Walk spots are held exclusively for each member

• Billing occurs monthly and reflects your dog’s reserved schedule

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Vacation Allowance
 

Members may take up to two weeks per calendar year without charge with a minimum of two weeks’ advance notice.

 

Additional time away is billed to maintain reserved placement.

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• Payments are processed through our scheduling platform.

• Clients are billed on a monthly basis for their weekly reserved walk schedule.

• By enrolling in ongoing services, clients are reserving dedicated space in our weekly routes. Because availability is limited, charges apply regardless of attendance, including client vacations, personal days, or last-minute cancellations.

• This structure allows Paws Out to maintain consistent scheduling and dependable care for all clients.
   

Scheduling & Availability

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• Walk days and schedules are arranged in advance

• Schedules remain consistent week-to-week to support structure and pack balance

• Availability is limited due to small group sizes

• Membership clients receive priority placement

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Meet & Greets

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A meet & greet is required prior to starting services. This ensures compatibility, safety, and a good fit within our walking groups.

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Cancellations & Changes

 

• Walk spots are reserved in advance for each member

• Missed days are not credited or refunded

• Advance notice is always appreciated for scheduling awareness

 

Because walk spots are reserved in advance, late cancellations prevent us from offering that space to another client.

 

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Weather Policy

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Paws Out operates in typical New England weather, including rain, snow, and cold temperatures.

 

Safety always comes first. Walks may be modified, shortened, or adjusted in cases of:

 

• Extreme temperatures

• Unsafe trail conditions

• Severe weather

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Holidays

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Paws Out is closed on major holidays, including:

 

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas Day

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On select minor holidays, walks may be offered on a limited basis.

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Client Absences & Time Away

 

Because walk spots are reserved in advance, scheduled services remain billable even when a dog is unable
to attend due to:

 

• illness

• vacations

• personal scheduling changes

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Clients are encouraged to notify us as early as possible when their dog will be absent.

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Walker Illness or Time Off

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In the event that Paws Out is unable to provide service due to illness or scheduled time off, clients will not be charged for those missed walks.
 

Puppy Walks

 

Puppy walks are available for both new and existing clients
and are designed to support early routines, confidence-building,
and age-appropriate outings.

 

All puppy services are offered based on availability and suitability.

 

 

Dog Requirements & Safety

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• Dogs must be friendly, social, and comfortable in a group setting

• Dogs must be up to date on vaccinations

• Any history of aggression must be disclosed

 

Paws Out reserves the right to pause or discontinue services if a dog’s behavior presents a safety concern.

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Communication

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Clear and respectful communication is a priority. Updates and scheduling information are shared via text, email, or our scheduling platform.

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Service Area

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Paws Out is based in Natick, Massachusetts and serves select MetroWest communities. Service areas may vary based on route availability.

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Updates to Policies

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Policies may be updated periodically. Continued use of services indicates acceptance of current policies.

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